Account director serp_jobs.h1.location_city

Overview

Job Title : Vice President Account Management

Department : Sales

Reports to : Senior Vice President Sales

Summary of Position

The primary role of the Vice President Account Management is to partner with Sales to manage existing clients board new opportunities and assume ownership of key relationships. Additionally you will oversee the account management process maintaining communication with existing customers identifying cross-sell opportunities and driving additional revenue. This will involve travel to meet with our customers and be onsite with them as needed. Additional key responsibilities would be managing a portfolio of existing accounts to ensure service level performance and client expectations are consistently being met.

Responsibilities

• Act as a brand ambassador for Mortgage Connect and build strong working relationships with clients
• Execute proactive campaigns to identify opportunities within the assigned territory and managing an active pipeline
• Partner with Sales to assume client ownership
• Proactively identify cross selling opportunities
• Actively educate customers on products and services within the assigned portfolio
• Cross functional communication leader across multiple business channels
• Strategic thinker with the ability to analyze synthesize and translate trends into business opportunities
• Onboarding works with Sales client internal IT resources and operational units to fully onboard client
• Assist with high severity requests or issue escalations as needed
• Works with Executive Management to address client requests
• Operate as the lead point of contact for any and all strategic matters specific to our clients
• Develop a trusted advisor relationship with key accounts customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within existing customers and collaborate with sales teams to ensure growth attainment
• Establishes productive professional relationships with key personnel in assigned customer accounts.
• Meets assigned targets for all assigned tasks and strategic objectives in assigned accounts
• Proactively assesses clarifies and validates customer needs on an ongoing basis
• Demonstrate ability to potentially lead a team of data based Account Managers
• Travel would be estimated as up to 50% expanding and reacting with the market

Requirements

What we offer

Is this the ideal location for you

Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connects remote work policy and business needs.)

Who we are

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call The 5Cs : Connect Collaborate Communicate Care and Celebrate . We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete apre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation age national origin disability protected veteran status gender identity or any other factor protected by applicable federal state or local laws. Mortgage Connect is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact

Required Experience :

Director

Key Skills

Abinitio,Customer Service,Business Solutions,Cost Estimation,Drafting,Activex

Employment Type : Full-Time

Department / Functional Area : Sales

Experience : years

Vacancy : 1