Account director serp_jobs.h1.location_city

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Regional Director, Key Account Management – Automotive will be responsible for nurturing and growing relationships with our key clients across the globe. This role is pivotal to our organization's growth strategy, focusing on client retention, expansion, and delivering top-notch logistics solutions. The role supports all business verticals —Contract Logistics, Freight Forwarding, and Ports and Terminals.

KEY ACCOUNTABILITIES

Develop and maintain strong relationships with key clients, understanding their business needs and challenges

• Identifies and develops relationships with key decision makers at all levels within an account
• Account Growth and Expansion : Identify account growth and expansion opportunities, collaborating with internal teams in other regions to develop solutions
• Responsible for customer in all regions, as well as leading the commercial coordination across DPW regions
• Ensure that clients know all the services and capabilities our company can offer to meet their evolving logistics requirements and the possibilities of connecting the various capabilities of the toolboxes to offer fit-for-purpose solutions
• Own the development of and continuously update the customer global account plan so that it is always fit for purpose as an account management tool, ensuring the integrity of the plan against customer needs to enable strategic planning via executive reviews
• Qualifies and quantifies potential growth opportunities
• Understand the customer's business (strategically, operationally, financially)
• Understand the customer's buying process and identify all influences, intimately understanding their requirements. Coordinate all growth initiatives specific to the global customer business, identifying and growing opportunities to the assigned targets for profitable sales volume and strategic objectives of the account
• Provide customers with proactive proposals to solve their challenges
• Following the FF Tender Management and CL Bid Process, responsible for ensuring solution development, pricing, and negotiation efforts that best address customer needs, coordinating the involvement of all key internal stakeholders
• Track key account metrics and alert internal stakeholders of any performance or cost to serve requirements, ensuring action plans are initiated and acted on to resolution
• Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win
• Assist with high severity requests or issue escalations as needed
• Co-ordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations
• Plan, schedule and facilitate Quarterly Business Reviews with assigned accounts and maintain an up-to-date pipeline of current and future opportunities

QUALIFICATIONS, EXPERIENCE AND SKILLS

Degree or equivalent in business administration or transport / logistics

10 years’ experience within the transport, logistics or freight forwarding industry (or similar service industry) with focus on the assigned Industry Vertical

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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