911 dispatcher serp_jobs.h1.location_city

The Position

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This is a limited continuous filing exam. The filing cut-offs are at 5 : 00 pm on :

4 / 5 / 24, 6 / 7 / 24, 8 / 2 / 24, 10 / 4 / 24, 12 / 6 / 24 (final cut-off)

Receives telephone reports of emergency and non-emergency incidents from Sacramento County residents, contracting cities, and local, state and federal jurisdictions.

Examples of Knowledge and Abilities

Knowledge of

• Modern office equipment
• Proper English usage, grammar, punctuation, spelling, vocabulary
• Modern dispatch equipment
• Report writing techniques
• Major streets, highways, and districts in Sacramento County

Ability to

Employment Qualifications

Minimum Qualifications

One year of full-time, or equivalent part-time, experience receiving a high-volume of calls, and dealing with the public under stressful situations.

Note : Part-time work and volunteer experience in the above pattern may be substituted on the basis of 173.6 hours = 21.7 days = one work month.

Certificate : Possession of a valid typing certificate of 40 net words per minute from clear copy. Copy of certificate must be submitted to be eligible for appointment.

Note : If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note : If the minimum qualifications indicate a typing certificate is required, applicants must submit proof. Failure to submit proof of requirements may result in disqualification from the examination. Typing Certificate requirements can be found by clicking here (Download PDF reader) or by obtaining the requirements from the Employment Services Division office.

Special Requirements

1. Background / Criminal History : Candidates will need to pass a security clearance investigation conducted by the Sacramento County Sheriff's Department.

2. Prior to appointment, applicant must successfully pass a medical examination and psychological screening.

3. Must be able to visually distinguish between red, green, and orange colors.

4. Normal hearing in both ears, and good eye / hand coordination and finger dexterity

5. Hours of Work : Applicants must be willing to work shift assignments, holidays, and weekends as required.

Some positions in this class may require the ability to speak, read and / or write fluently, and to understand a language other than English.

When required, these special skills may be used in performing such tasks as the following :

1. Receives information by telephone or in person concerning incidents, crimes, or requests for law enforcement related services from persons whose speaking and understanding of English is limited.

2. Provides information concerning incidents and law enforcement related services to persons whose speaking and understanding of English is limited.

Probationary Period

The probationary period for this classification is twelve (12) months.