911 dispatcher serp_jobs.h1.location_city

VACANCY

Are you ready to make a difference in your community Join the City of Pomona team as a Police Dispatcher I!

As a Police Dispatcher every call you answer has the potential to make a real impact serving as a lifeline for someone in need and contributing directly to the safety of our community. Youll thrive in a dynamic fast-paced environment where no two days are the same and every moment matters. Whether youre experienced or new to dispatching we provide comprehensive training to ensure you have the skills and confidence to succeed.

Under supervision and an extensive 12-month training program the Police Dispatcher I will perform a variety of duties involved in the operation of the emergency services systems and various communication devices; will receive route relay and dispatch calls for emergency and non-emergency law enforcement ambulance fire and other services.

Why Pomona

The City of Pomona offers a meaningful and fast-paced career opportunity for individuals committed to public safety and dependable communication. Police Dispatchers are the vital link between the community and emergency services providing calm accurate and swift responses during moments when people need help the most. This role is ideal for those who take pride in multitasking under pressure and delivering compassionate service to diverse members of the public.

This position comes with a robust benefits package including medical dental and vision coverage and participation in CalPERS. Employees may also take advantage of the Citys deferred compensation plan tuition reimbursement program and medical flexible spending account. Additionally the City offers opportunities for shift differential pay bilingual pay (if applicable) and continued training to support your career growth within public safety communications.

The Police Dispatcher role provides a stable and rewarding career pathway with opportunities for professional advancement specialized training and future promotional prospects. The City of Pomona maintains a competitive compensation structure including a scheduled 5% salary increase on October 1 2026.

MINIMUM QUALIFICATIONS TO APPLY

The City is seeking a candidate who is dedicated to public service and has any combination equivalent to experience and training that would provide the required knowledge skills and abilities to qualify. A typical way to obtain the knowledge skills and abilities would be :

Education and Experience :

• High School diploma or GED equivalency.

License or Certificate :

To excel in this position the candidate must possess a set of core competencies. These competencies include but are not limited to the following :

Handling Stress : Maintaining emotional stability and self-control under pressure challenge or adversity

Oral Communication : Engaging effectively in dialogue

Customer Focus : Attending to the needs and expectation of customers

Decision Making : Choosing optimal courses of action in a timely manner

Using Technology : Working with electronic hardware and software applications

ESSENTIAL DUTIES

Receive requests for police fire or other emergency services over the phone; answer 911 alternate emergency and business calls.

Screen incoming calls to determine necessity priority and type of response required.

Monitor other agency radio frequencies to be aware of incidents elsewhere that may affect operations.

Dispatch units in response to calls for service; monitor all activities on the radio keeping constant communications with personnel in the field; relay information and instructions to field personnel.

Maintain accurate log of incoming service requests and action taken; enter update and retrieve information from the computer and teletype networks.

Provide general information to the public; refer calls to appropriate agencies; calm angered distraught or frightened callers; maintain calm in radio transmissions during hectic tense and dangerous situations.

Call public and private agencies including allied law enforcement hospitals tow companies utilities and City standby personnel. Operate the CLETS (California Law Enforcement Teletype System) to run registration checks on vehicles property wanted information and drivers license status. Contact other agencies and check for warrants on subjects.

Operate a variety of public safety telecommunications equipment C.A.D. records management system unit and call status monitors alarm board and other miscellaneous equipment.

Perform related duties and responsibilities as assigned.

Essential duties require the following physical skills and work environment : Ability to work in an enclosed environment with limited mobility; availability for shift work weekends holidays and mandatory overtime.

For an in-depth review the full job description can be found here .

SELECTION PROCESS

Examination Procedure

Screening of qualifications and most qualified is based on the information provided on the official City Application including the supplemental questions. A resume may be attached to your application but will not substitute for the completion of your application. Applications that are not entirely completed may be rejected. The examination process for this position will consist of the written POST Entry-Level Dispatcher Selection Test Battery examination (pass / fail) and oral interview.

The POST Entry-Level Dispatcher Written Exam is tentatively scheduled for Tuesday 01 / 13 / 2026. Testing details to follow if selected to continue in the process.

If you have taken the POST Entry-Level Dispatcher Selection Test Battery within the last 12 months with another agency and received a T-score of 46 or higher please submit a copy of your T-score to as soon as possible. The City may waive the written examination for applicants who qualify.

A typing certificate indicating a typing speed of at least 45 net words per minute must be attached to your job application. Emailed and faxed typing certificates will not be accepted. Click here for detailed typing certificate requirements.

If you are currently going through the recruitment process or have placed on the Eligibility List please do not reapply.

Supplemental Questions

To complete your application for this position you will be prompted to respond to supplemental questions. These questions are important to the screening process and thereforeincomplete responses false statements omission or partial information may result in disqualification from the selection process so please complete them accurately. Your responses should be consistent with the information provided on your application.

Final candidates will be subject to a background interview with the Police Chief or his designee background investigation medical examination and a drug screen. Failure to receive a recommendation to hire at any phase will result in disqualification.

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 68256 - 82980