911 dispatcher serp_jobs.h1.location_city

Job Summary

The Communications Technician performs police department dispatch duties to include operating MultiAgency Radio Communications (MARCS) radios, computer-aided dispatch (CAD), security cameras and public safety systems. Receives and responds to calls for service generated from telephone calls, system alarms, and customer interaction. Subject to call-in (24) twenty- four hours a day (7) seven days a week. An employee assigned to this classification works on one of three shifts and may be required to work holidays or evenings outside of scheduled workday. Works varied shifts as assigned and may be required to work overtime.

ESSENTIAL JOB FUNCTIONS

Dispatch

• Operates Computer Aided Dispatch (CAD) and MARCS radios. Receives and respondsto callsforservice generated from telephone calls,system alarms, and customer interaction.
• Enters necessary information in the CAD and dispatches appropriate personnel. Receives and transmits messagesto law enforcement officers, emergency squads, fire departments, and other personnel.
• Monitors radio messages and logs incoming and outgoing calls in CAD, and provides continued communications as needed.
• Accesses and utilizes various law enforcement and college databases and information systems to retrieve, enter, or verify information.
• Operates and monitors safety systems to include fire safety and electronic access alarm systems,security cameras, Public Address(PA)system, and campus emergency notification system.
• Provides customer service to students, faculty, staff, administrators, and visitors of the College. Accepts, logs, retrieves, and returns lost and found property.
• Receives, resolves, or forwards complaints when reported to the police department. Takes and forwards messages to police personnel.

Administrative

Community Engagement

Culture of Respect

Additional Duties & Responsibilities :

MINIMUM EDUCATION AND EXPERIENCE REQUIRED :

LICENSES AND CERTIFICATIONS :

Written exam - Important Information :

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Full Time / Part Time :

Full time

Union (If Applicable) :

Fraternal Order of Police

Scheduled Hours : 40

Additional Information

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