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Position : Truck Dispatcher : First shift
Location : Fairfield, OH
Reports to : Operations Manager
Relay Express is a 24 / 7 logistical solutions provider headquartered in Cincinnati, Ohio. We are currently looking for an experienced Truck dispatcher for full time work. The ideal candidate should have a background in fast paced environments including experience with multi-line phones, and computer proficiency including Word and Excel. Individuals must be able to work in a self-motivated manner. This is a key operational position with the opportunity to advance and grow with the company.
The focus is to prepare, execute, and follow up with all parties to ensure 24 / 7 service. The ideal candidate will meet all service requirements while adhering to the policies and procedures of Relay Express, Inc. The candidate must possess strong relationship skills and maintain a positive solution-based attitude at all times.
Duties and Responsibilities :
- Have a complete understanding of Relay Express' Straight truck and Tractor Trailer services and the parameters of various service types.
- Understand the various details and expectations of each unique customer's SOP.
- Develop a strong geographic understanding of Relay Express' operating markets, as well as the mix of business in each location and the individual driver fleets.
- Constantly verify the status of the capacity in your driver fleets to understand your coverage options prior to orders coming into the system, not reacting to orders as they are placed.
- Complete driver pre-check calls two hours prior to stated report time to confirm understanding and availability.
- Dispatch orders in real-time to the best contractor resource based on the customer's specific parameters, including but not limited to :
o Desired pickup and delivery time constraints.
o Volume and dimensions of the product / freight to be moved.
o Any special concerns.
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Experience and skill requirements :
o Additional time as demand requires
Benefits and Compensation :