Manager, Patient Outreach

Summary :

ForMotion Clinics is seeking a highly motivated and experienced Manager of Patient Outreach to join our growing team. This is a critical new role that will be instrumental in driving patient engagement, retention, and growth for our organization. This individual will lead all proactive outreach efforts to both existing and new patients, oversee our business development initiatives, and ensure exceptional patient satisfaction

Responsibilities :

• Patient Re-engagement : Develop and implement strategies for proactive outreach to existing patients, encouraging them to return for follow-up appointments every six months.
• New Patient Onboarding : Design and manage effective outreach programs to ensure new patients successfully onboard and integrate into ForMotion Clinics.
• Patient Retention & Satisfaction : Oversee all aspects of patient retention and satisfaction, developing initiatives to enhance the overall patient experience and build long-term loyalty.
• Business Development Team Leadership : Lead, manage, and mentor the business development team, which is responsible for outside sales, identifying new patient sources, and cultivating strong relationships with hospitals and surgeons to drive referrals to ForMotion Clinics.
• Contact Center Scripting : Develop, test, and maintain effective call scripts and communication protocols for the patient outreach contact center, ensuring consistent messaging and optimal patient engagement.
• Key Performance Indicator (KPI) Management : Establish, track, analyze, and communicate key performance indicators related to patient outreach, admissions, retention, and business development, using data to inform strategic decisions.
• Strategic Planning : Contribute to the development and execution of strategic plans for patient growth and outreach, aligning with the overall goals of ForMotion Clinics.
• Cross-functional Collaboration : Collaborate closely with clinical teams, marketing, and other departments to ensure a seamless and integrated patient journey.
• Perform other duties as assigned.

Qualifications : Education :

Skills :

Embla Medical is committed to sustainable business practices and renowned for positively impacting people's health and well-being

Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.

Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world).

Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers.

Important Warning : Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.